RETURNS POLICY
HOW TO RETURN YOUR ORDER
You may return your Oxen Sports purchase(s) within 28 days from receipt for a full refund or exchange.
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
Oxen Sports will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 30 days of receipt.
Please return your item, with its original tags, along with your order receipt. Please state on the order receipt your reason for return or exchange, and which item you want to exchange for.
Please send all returns and exchanges to the following address;
Oxen Sports, Unit 5, Warmsworth Halt, Doncaster, DN4 9FE
Without a receipt (or other proof of purchase), or if the return falls outside of this period, or the item is worn, damaged or not in its original packaging, Oxen Sports will not accept the returned items.
We will only accept returns from purchase(s) that have been made directly from www.oxensports.com. If your item(s) have been purchased via one of our authorized retailers, please see the information at the bottom of the page for further information.
Exclusions:
- All Personalised Items are non-returnable
- For hygiene reasons, we are unable to accept the return of underwear & face masks.
- All Gift Vouchers/E-Gift Cards are non-refundable.
These do not affect your statutory rights.
Any order returned must include a completed Oxen Sports Returns Form.
PERSONALISED PRODUCTS
All Personalised items are non-returnable.
A return will only be permitted if the garment is faulty, damaged or printed incorrectly.
We accept no responsibility once a replica shirt has been printed, including if a player leaves the team and/or their team number changes, or if the badge changes in the future.
REFUNDS
Refunds will only be given in the same form of payment as the original purchase. Refunds are usually processed within 7 working days, and at the latest within 28 days of receiving returned item(s).
EXCHANGES
If an exchange is required, it will be sent back to the customer via standard delivery within 10 working days of receiving the item.
DAMAGED OR DEFECTIVE PRODUCTS
At Oxen Sports, quality is paramount. We thoroughly test all our products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.
Returned damaged products are inspected by Oxen Sports management and refunded/replaced if the damage is the result of a manufacturing defect or deviation from factory specifications.
Please note the life expectancy of any Oxen Sports product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user.
Oxen Sports products damaged by normal wear and tear, abuse or negligence, have exceeded the reasonable life of the product are not refunded/replaced.
RETURNS PURCHASED FROM AN AUTHORISED OUTLET
If you have purchased an Oxen Sports product from one of our authorized retailers you are required to return you purchase to the retailer that the purchase was originally made.
Please be aware each retailer has their own specific return policies and requirements for returns. This includes all purchases including faulty items.